Return and Refund Policy

Last updated: February 19, 2024

Thank you for shopping at SteerChat.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Earthzy Technology Solutions Pvt. Ltd., Hagadur Main Road, Whitefield, Bengaluru.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to SteerChat, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipment Policy

After receipt of order with payment, we will ship the product using standard logistics service providers within 3-4 working days. The delivery time will vary based on the logistics partner’s commitments and the shipping location. Typically, most major cities in India will receive delivery within 7-10 days at maximum.

In case we are unable to ship the product due to unforeseen reasons like stock-out, we will refund you back the entire amount within 7 working days.

Shipment costs are included in the final product price and we will not charge anything extra.

After shipment order is created, we will share with you the tracking link or docket number provided by logistics partner, over your email.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 3 days after placing the order, but before product shipment. Once product is shipped, order cancellation is not allowed.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:

We will reimburse You no later than 7 working days from the date of cancellation.

In case you are not satisfied with the product, please return the item in good condition, and we will provide you refund after we receive the product.

In case the product is damaged, we will reduce refund amount depending on the extent of damage.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 3 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

A311, Ravoos Rainbow, Hagadur, Whitefield, Bengaluru-560066, India.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: